Can I pick up or return the car to a custom location?
All vehicle pickups and returns are done at FINE Airport Parking.
What is the condition of the vehicle?
We love sharing this car with the Turo community! As such, it's encountered its fair share of wear-and-tear and minor parking dings. We try to update this list regularly, but rest easy, all existing damage is cataloged and documented by our valet parking staff. You won't be held responsible for any pre-existing wear.
**Manual locks and windows (driver's door has an electronic lock connected to our GPS system, in case of lock-out)
**Slight rumble when idling (known Yaris "quirk")
**No cruise control
**No bluetooth or USB, but there is an audio aux-in, radio, and CD player
**Light hail damage on roof, trim panels, and hood
**Small scratches on front and rear bumpers, doors, minor paint chipping
**All hubcaps scuffed (ah, Denver parking)
** "Driver's glovebox" (not the standard glovebox) has been sealed shut, it was previously flopping open. Down by driver's left knee. A replacement part did not correct the issue, and replacing the entire dashboard would be silly. :) It isn't a useful container anyways, so please don't pull on it.
Are snow tires installed?
Snow tires are installed year-round! We use Toyo Celsius tires, one of the few models that can be run during the summer, but are also proper snow tires. These meet CDOT's traction law requirements as designated snow/ice capable, and the DOT snowflake symbol can be found stamped on the rubber.
Can I have the car earlier than my Trip Start time?
Per Turo policy, we cannot provide the car prior to the time you put in your trip. Remember that Denver is in the Mountain Timezone. If you think your flight might get in early or you might be ready a little earlier than your current trip start time, we recommend adjusting it forward so you’re not waiting around for the car.
Can I keep the car later than booked?
If you want to keep your car longer than you have it booked for, modify your trip in the Turo app to be returned at a later time. Failure to do so and then return the car late can seriously affect other renters who might have your car booked and will likely cause you to incur late return fees per Turo policy. Extend early! Our cars are very popular and sometimes are booked an hour apart.
Do I have to clean the car?
Unlike most other Turo cars, we are happy to take care of basic cleaning at no cost to you! However, there are a few rare circumstances where cleaning fees would apply. For example: Smell of Smoke or Other Odors, Upholstery or Carpet Shampooing or Deep Cleaning, Exterior Excessively Dirty, Caked with Mud, etc.
Does my license have to match my profile name?
YES!! Turo requires that the name on your Turo profile and your driver’s license match EXACTLY. If you need to adjust your profile name prior to your trip beginning, please contact Turo support directly at http://support.turo.com.
Can I use a temporary license?
Unfortunately, no. A temporary driver’s license, a voided driver’s license, and a license with a different name from your profile is not allowed by Turo.
What happens if encounter minor damage like a rock chip in the glass or a flat tire?
You're responsible for any damage to tires and glass. For windshield chips, we have a great glass guy who repairs most small issues for $30, payable after the fix. For tires, we have warranties and/or fleet accounts to remedy issues. While renters are responsible for costs of any tire damage, we work with you to make it as economical as possible.
How do toll roads work?
You’re welcome to use toll roads here in Colorado, all of which are tracked and billed to us electronically. We’ll submit a request for reimbursement after your trip. Please simply approve the reimbursement request when you see it come through.