1 - SOME CLEANING MAY BE REQUIRED
Unlike a traditional rental car service, Turo policy states that you must return the car as clean as it was delivered. We like to think of this as the "campsite rule" - leave the campsite as good or better as you found it, so the next camper may enjoy.
This doesn't mean you need to return the car spotless! Most of our renters avoid any and all cleaning fees by taking the time to use a vacuum to tidy up any dust, dirt, or debris left inside. While our main concern is with messes on the inside, excessive dirt on the outside will need to be taken care of with a quick gas station or self serve wash. In some cases due to weather or time, we may have to deliver the car to you with some dust on the exterior. In those cases we will provide options to forgo an exterior wash.
2 - NO SMOKING OR VAPING
Absolutely no tobacco, marijuana, liquid, etc smoking or vaping in the vehicle. Violators will be pursued for up to the full extent of Turo's $250 smoking fine. We are forced to utilize professional ozone decontamination when this occurs.
3 - TURO APP REQUIRED
In order to have access to our messages and be able to upload the required pickup/return photos, you will need to have the Turo app installed on your smartphone. All communications and trip extensions are done in the app or Turo website.
4 - PETS MUST BE CRATED
Due to unknown allergies of other renters, and the fact that pet hair is a pain to remove, please crate your pets.
5 - GAS MUST BE REFILLED
Duh. You'd be surprised at who thought gas was free. :)
6 - TOLLS IN CO ARE AUTOMATED, HOV IS 3+ IN SOME EXPRESS LANES
See FAQ entries for more details. All of our vehicles come equipped with a toll transponder on the windshield. No booths to stop at or change to gather. After the trip ends, we'll check what toll roads were used and request reimbursement.
? - UNSURE ABOUT SOMETHING?
Please visit https://support.turo.com for official documentation.