Please look for the Pickup & Return Instructions immediately after you have paid. Your bookings will be automatically approved and confirmed by us once you have paid. We don’t cancel any bookings, we would notify you and give you an alternative car of the same class if the car you booked is in service. You have to read the instructions word by word to guarantee you have a smooth rental experience. A very important step: you need to watch a short video before you come to pick up the car. The video link can be found in the instructions. The instructions are detailed and lengthy. Don't surprise me at the last minute by telling us you can’t find us and let us explain the 1000-word instructions on the phone. Thank you!